On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry, by John Toussaint and Roger Gerard of ThedaCare. The two have led a revamping of the ThedaCare culture to do what America’s healthcare system ... to switch from doctor-centered to patient-centered. They’ve done it through embracing the Lean continuous improvement concepts, constantly starting with what the patient needs. The results in area after area are solid, resulting in significant cost reductions ... the reverse of where the industry is going, but where it needs to go.
Blame in the Workplace, by Dan Linssen. Dan has a great background with local companies, and this book is a good contribution. He talks about WHY we’re prone to blame (it separates us from accountability/responsibility for problems, exactly the opposite of what is needed ... to get more involved), and what happens with the person who is blamed (not good, not productive). He helps us understand the differences between blame, accountability and responsibility.